FAQ

THE MOST COMMON QUESTIONS

Frequently asked questions

How long will it take to receive my order?


We aim to process orders within 1 - 2 days. Standard shipping takes between 2 – 4 working days. If you need the item urgently please email us at hello@palmlondon.com and we’ll see what we can do.




How much is delivery? (We only ship to the UK)


We offer free standard delivery! However if you need your gift sent sooner you have the option of express delivery.

Standard delivery: Free! (2 – 4 day service)

Express Shipping: £4.00 (1 – 2 day service)




Can I get a gift sent directly to someone else?


Of course! We never include receipts, order confirmations or prices within our boxes. Receipts and order confirmations will be emailed to you. Many of our products don’t include pricing in the first place as we want to ensure our packaging is beautiful and intact. If they do they are small and subtle and easily removed.

You will be given the option before checkout to add a handwritten card with your special message. Just let us know the message you would like to add.




Do the boxes come with a note?


Each box includes a handwritten message. Simply provide us with your message at checkout and we will be sure to add it to the gift.




Is the packaging included in the price?


Yes! We strive to create beautifully packed gifts giving the recipient that WOW factor. All gifts come in a lovely magnetic white box, filled with shredded zigzag paper and your personalised note.




How will I know when my order has been dispatched?


Once you have placed your order you will receive a confirmation email followed by a dispatch email.

If you have not received an email please check your junk, for further assistance please contact us at hello@palmlondon.com.




Do you ship internationally?


Unfortunately we currently do not ship internationally. We ship anywhere in the UK.




Do you offer corporate gift boxes?


We do! Any excuse to create the perfect gift we’re there, whether it’s for your team, clients or customer. Get in contact with us with your thoughts at hello@palmlondon.com and our team will work to create the perfect gift whether you need 20 or 20,000.




What is the size of the gift boxes?


Our boxes are 280 x 220 x 110mm




What’s your returns policy?


All sales are final, but trust us, they will love it! We don’t accept returns, exchanges or cancellations.




Got another question?


Email us as hello@palmlondon.com





Passionate about creating
Personal And Lasting Memories
for family and friends

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